Cidi Labs Support Center
Welcome
Login
Sign up
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
DesignPLUS: Design Tools for Canvas
General FAQ
13
Are there Design Tools User and Admin Guides?
What is the difference between SaaS version supported by Cidi Labs and earlier open source versions of Design Tools?
Are there videos of Design Tools I can review?
Is "Kennethware" the same as Design Tools for Canvas?
Will content developed using the open source version work when moving to the SaaS version?
View all 13
Getting Started
8
What does your installation, implementation and training process look like?
Training and Implementation Packages for Design Tools
Design Tools for Canvas Overview
Install Form: Default Institutional Images
How do customers keep up to date on new Design Tools releases?
View all 8
Support Notices
18
Support Notice 12/7/21: Icons Not Working Correctly
Support Notice 4/5/2021: Duplicating Discussions
8-10-2020 Outage Update
Support Notice 8/10/2020: Cidi Labs Tools Errors and Load Time
Support Notice 8/5/2020: Canvas TLS Protocol Update
View all 18
Multi-Tool Related
11
How to build courses with the Multi-Tool
How do I adjust assignment due dates in bulk?
Why am I receiving the error message "403 Forbidden (Rate Limit Exceeded)?"
Can I use the Due Date Modifier to update default times on existing assignments?
Why am I receiving the error message, "There is a problem, please contact Cidi Labs Support (support@cidilabs.com). LTI Launch not recognized."?
View all 11
Content Editor Tools Related
45
Creating Content with Design Tools
Introducing the Design Tools Interface
Keyboard Shortcuts
Is it possible to change active, focus, or hover color with Design Tools?
What content features enabled by DesignPLUS (Design Tools) rely on JavaScript to work?
View all 45
Upload/Embed Image Tool Related
10
Why am I receiving the error "authentication problem" or "missing institutional credentials"?
How is the new (2020) Upload/Embed Image Tool different and how can we update?
How do I add captions to images with Design Tools?
How do I work with images using Design Tools?
Why am I getting "the server is experiencing high traffic" message?
View all 10
Admin Related
20
Brief Design Tools Technical Overview
How do you install Design Tools in my Canvas environment?
How do we control who can access and use Design Tools?
How do we maintain institutional customizations of Design Tools?
How does the developer key (dev key) we set up get used by Design Tools?
View all 20
Design Tools In Action
3
Design Tools Transformation
Public Facing Courses Using Design Tools
The best ways to apply Design Tools to an entire course
ReadyGO, UDOIT, & TidyUP
2
Training and implementation packages for additional Cidi Labs products: ReadyGO, UDOIT and TidyUP
Cidi Labs Accessibility Statement
UDOIT Cloud
General FAQ
11
How does UDOIT help me check my course for accessibility?
Is there a user guide for UDOIT?
What does the UDOIT installation process look like?
Training and Implementation Package for UDOIT
Is UDOIT a certification tool?
View all 11
Support Notices
1
Support Notice 01-27-2020: Chrome 80 SameSite Compatibility
ReadyGO Course Tracker
General FAQ
7
How does the ReadyGO Course Tracker help me check for course readiness?
Is there documentation for the ReadyGO Course Tracker?
What does the ReadyGO Course Tracker installation process look like?
Can ReadyGO Course Tracker be restricted to specific users?
What training and implementation packages are available for ReadyGO Course Tracker?
View all 7
Admin Related
8
Is ReadyGO hosted on prem or in the cloud?
What data will be passed back and forth when using ReadyGO?
Will ReadyGO be storing any of our data and for how long?
What type of Canvas access will the ReadyGO LTI need?
Are any special/custom roles/permissions needed for ReadyGO?
View all 8
Support Notices
2
Support Notice 01-27-2020: Chrome 80 SameSite Compatibility
Support Notice 04-15-2022: ReadyGO View Update
TidyUP File Clean-up Tool
General FAQ
8
Training and Implementation Package for TidyUP
Is there user guide for TidyUP?
What does the TidyUP installation process look like?
How does TidyUP help me check for unused files?
TidyUP Scoped Developer Keys
View all 8
Support Notices
1
Support Notice 01-27-2020: Chrome 80 SameSite Compatibility
Community forums
Showing recent updates
Start a new topic
DesignPLUS - Design Tools for Canvas Discussions
Announcements
6
Issue today with tabbed and accordion content fixed
Posted by
Mike Zackrison
,
over 2 years ago
Last Reply
by Alexander Hosmer
3 months ago
System Maintenance Scheduled - Sept. 6, 2019 at 10 PM MDT
Posted by
Mike Zackrison
,
over 2 years ago
Last Reply
by Robin Brugger
over 2 years ago
New LTI Tools to be released February 2, 2018
Posted by
Mike Zackrison
,
over 4 years ago
Last Reply
by Mike Zackrison
over 4 years ago
See all 6 topics
General Questions
15
Can't find the tools you're used to seeing??
Posted by
Mike Zackrison
,
almost 5 years ago
Last Reply
by Mike Zackrison
almost 5 years ago
Is there an easy way to remove video content
Posted by
Carol Ann Bailey
,
27 days ago
Last Reply
by Carol Ann Bailey
27 days ago
Button rollover color?
Posted by
Eric Miller
,
5 months ago
Last Reply
by Kenneth Larsen
5 months ago
See all 15 topics
Feature Requests
21
Student Cards
Posted by
Sylvia Amitoelau
,
5 months ago
Last Reply
by Kenneth Larsen
5 months ago
Module List feature under "Advanced Features" request
Posted by
Paul Mercier
,
over 1 year ago
Last Reply
by Kenneth Larsen
over 1 year ago
Add option in Multi Tool to bulk edit/delete Canvas calendar events
Posted by
Monica Swindle
,
over 1 year ago
Last Reply
by Monica Swindle
over 1 year ago
See all 21 topics
Tips and Tricks
5
Implementing Hidden Gems
Posted by
Tim Van Norman
,
almost 2 years ago
Last Reply
by Kenneth Larsen
6 months ago
Multiple Navigation Blocks
Posted by
Tim Van Norman
,
almost 2 years ago
Last Reply
by Kenneth Larsen
almost 2 years ago
Module Progress not showing student advancement
Posted by
Jennifer Awwad
,
over 2 years ago
Last Reply
by Jennifer Awwad
over 2 years ago
See all 5 topics
Sandbox Account Questions
1
How do I get a sandbox account?
Posted by
Joe Allen
,
over 4 years ago
Last Reply
by Mike Zackrison
over 4 years ago
Known Issues
3
Accessing Design Tools
Posted by
Michelle Muldowney-Stevens
,
over 4 years ago
Last Reply
by Wayne H Wilson
over 3 years ago
Upload Embed Image Tool is slow to upload images
Posted by
Mike Zackrison
,
over 4 years ago
Last Reply
by Mike Zackrison
over 4 years ago
Problem with Canvas icons created with previous open source version of Design Tools
Posted by
Mike Zackrison
,
over 5 years ago
Last Reply
by Mike Zackrison
over 5 years ago
Roll-Out Questions and Best Practices
1
New to Cidilabs
Posted by
Liz Booth
,
over 4 years ago
Last Reply
by Krista Galyen
over 4 years ago
Design Tools User Group Meetings
1
User Group meeting in Keystone, July 27, 2018
Posted by
Jacoba Behunin
,
almost 4 years ago
Last Reply
by Kathy Keairns
almost 4 years ago
Instructional Design Discussions
Instructional Design Best Practices
0
CSS, Javascript and Other Tech Questions
1
Do tabs work in mobile?
Posted by
Joe Allen
,
about 4 years ago
Last Reply
by Kenneth Larsen
about 4 years ago
UDOIT Cloud Discussions
General Questions
0
Feature Requests
0
Best Practices
0
ReadyGO Course Development Tracker
General Questions
0
Feature Requests
2
Ability to share checklists in instructor view tool and export checklists in csv
Posted by
Monica Swindle
,
11 months ago
Last Reply
by Monica Swindle
11 months ago
Capture notes in ReadyGo export
Posted by
Monica Swindle
,
11 months ago
Last Reply
by Monica Swindle
11 months ago
Best Practices
0