Cidi Labs Support Center
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
DesignPLUS: Design Tools for Canvas
Are there Design Tools User and Admin Guides?
Are there videos of Design Tools I can review?
What is the difference between SaaS version supported by Cidi Labs and earlier open source versions of Design Tools?
Is "Kennethware" the same as Design Tools for Canvas?
Will content developed using the open source version work when moving to the SaaS version?
See all 9 articles
What does your installation, implementation and training process look like?
Training and Implementation Packages for Design Tools
Design Tools for Canvas Overview
How do customers keep up to date on new Design Tools releases?
Install Form: Default Institutional Images
See all 7 articles
8-10-2020 Outage Update
Support Notice 8/10/2020: Cidi Labs Tools Errors and Load Time
Support Notice 8/5/2020: Canvas TLS Protocol Update
Support Notice 9-16-2016: Canvas Bug affects Discussions performance when mobile app CSS and JS files are used
Support Notice 8-18-2016: Mobile App Support Update - mobile app CSS and JS files
See all 14 articles
How to build courses with the Multi-Tool
How do I adjust assignment due dates in bulk?
Can I use the Due Date Modifier to update default times on existing assignments?
The Due Date/Delayed Announcement calendar is not advancing.
Why am I receiving the error message, "There is a problem, please contact Cidi Labs Support (firstname.lastname@example.org). LTI Launch not recognized."?
Content Editor Tools Related
Introducing the Design Tools Interface
Creating Content with Design Tools
How does Design Tools help with accessibility of content?
Design Tools for Canvas on mobile devices
See all 29 articles
Upload/Embed Image Tool Related
What does "Authentication problem. Please contact support." mean?
How is the new (2020) Upload/Embed Image Tool different and how can we update?
How do I add captions to images with Design Tools?
How do I work with images using Design Tools?
Why am I getting "the server is experiencing high traffic" message?
See all 8 articles
Brief Design Tools Technical Overview
How do you install Design Tools in my Canvas environment?
How do we maintain institutional customizations of Design Tools?
How do we control who can access and use Design Tools?
How does the developer key (dev key) we set up get used by Design Tools?
See all 15 articles
Design Tools In Action
Design Tools Transformation
Public Facing Courses Using Design Tools
ReadyGO, UDOIT, & TidyUP
Training and implementation packages for additional Cidi Labs products: ReadyGO, UDOIT and TidyUP