If you are receiving this error message when attempting to open the U/EI tool, try turning off your extensions to see if this corrects the issue. If the tool returns to working order, try turning your extensions on a couple at a time to find the culprit. We've had two institutions contact us regarding this error this week and for all users, Grammarly was the extension causing the error.
Support Notice 01-31-2019: "Error Retrieving Content" message with Upload/Embed Image tool Print
Modified on: Thu, 31 Jan, 2019 at 1:27 PM
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