Support Notices
Notices periodically posted that may or may not require action.
UPDATE: 8/5/2022 3:30PM MST Status for products: Multi-Tool: Working - users will be asked to reauthorize the tool the next time they use it TidyUP: Wor...
Fri, 5 Aug, 2022 at 3:34 PM
UPDATE: Another fix was pushed to production around 5:00 PM MST on 12/8/21. The code has been updated to account for icons in a newly pulled-in templat...
Thu, 9 Dec, 2021 at 10:11 AM
It was brought to our attention that something in yesterday's Canvas deploy broke the ability for the Module Builder to duplicate template discussions....
Thu, 15 Apr, 2021 at 12:08 PM
Dear Cidi Labs Customer Community, We know many of you experienced yesterday’s slow performance and intermittent availability issues related to DesignPL...
Tue, 11 Aug, 2020 at 9:12 AM
We are aware of an outage and/or slower than normal loading times with our tools and we are working to get the tools back up as soon as possible. We ...
Mon, 10 Aug, 2020 at 4:00 PM
Regarding Canvas' announcement for TLS Protocol Change: We have tested all of our tools and can verify that all tools are using TLS 1.2 to communic...
Wed, 5 Aug, 2020 at 2:25 PM
Hi All,
Please be aware: there is currently a bug in Canvas where the mobile app CSS and JS files are loaded into discussions in the browser t...
Fri, 16 Sep, 2016 at 4:09 PM
This notice was emailed to everyone on 8-18-2016, but is recorded here for reference.
We have some exciting news. Kenneth has updated the Desi...
Fri, 16 Sep, 2016 at 3:40 PM
Update: As of 6/28/2018, while we have not received official word from Canvas, it does appear that this issue has been resolved. A Canvas styling issue...
Thu, 28 Jun, 2018 at 2:10 PM
If you are receiving this error message when attempting to open the U/EI tool, try turning off your extensions to see if this corrects the issue. If the too...
Thu, 31 Jan, 2019 at 1:27 PM