Support Notices

Notices periodically posted that may or may not require action.

8-10-2020 Outage Update
Dear Cidi Labs Customer Community, We know many of you experienced yesterday’s slow performance and intermittent availability issues related to DesignPL...
Tue, 11 Aug, 2020 at 9:12 AM
Support Notice 8/10/2020: Cidi Labs Tools Errors and Load Time
We are aware of an outage and/or slower than normal loading times with our tools and we are working to get the tools back up as soon as possible. We ...
Mon, 10 Aug, 2020 at 4:00 PM
Support Notice 8/5/2020: Canvas TLS Protocol Update
Regarding Canvas' announcement for TLS Protocol Change: We have tested all of our tools and can verify that all tools are using TLS 1.2 to communic...
Wed, 5 Aug, 2020 at 2:25 PM
Support Notice 9-16-2016: Canvas Bug affects Discussions performance when mobile app CSS and JS files are used
Hi All, Please be aware:  there is currently a bug in Canvas where the mobile app CSS and JS files are loaded into discussions in the browser t...
Fri, 16 Sep, 2016 at 4:09 PM
Support Notice 8-18-2016: Mobile App Support Update - mobile app CSS and JS files
This notice was emailed to everyone on 8-18-2016, but is recorded here for reference.  We have some exciting news. Kenneth has updated the Desi...
Fri, 16 Sep, 2016 at 3:40 PM
Support Notice 6-26-2018: Level 3 Headings Turning Blue
Update: As of 6/28/2018, while we have not received official word from Canvas, it does appear that this issue has been resolved.  A Canvas styling issue...
Thu, 28 Jun, 2018 at 2:10 PM
Support Notice 01-31-2019: "Error Retrieving Content" message with Upload/Embed Image tool
If you are receiving this error message when attempting to open the U/EI tool, try turning off your extensions to see if this corrects the issue. If the too...
Thu, 31 Jan, 2019 at 1:27 PM
Support Notice 07-16-2019: Due Date Modifier Bug
UPDATE: A fix has been pushed to correct this bug. If you experience this issue in the future, please submit a support ticket. While launching the Multi...
Thu, 25 Jul, 2019 at 9:09 AM
Support Notice 10-2-2019: Module List Issue
This issue has been brought to our attention and resolved. If you are having issues with Module List links not working or disappearing, please reload the co...
Wed, 2 Oct, 2019 at 1:04 PM
Support Notice 01-23-2020: New Rich Content Editor in Canvas
Since we have had a handful of customers reach out to us about Canvas' change to their RCE, we wanted to give all of our customers an update. The t...
Thu, 23 Jan, 2020 at 1:52 PM