Support Notices
Notices periodically posted that may or may not require action.
Dear Cidi Labs Customer Community, We know many of you experienced yesterday’s slow performance and intermittent availability issues related to DesignPL...
Tue, 11 Aug, 2020 at 9:12 AM
We are aware of an outage and/or slower than normal loading times with our tools and we are working to get the tools back up as soon as possible. We ...
Mon, 10 Aug, 2020 at 4:00 PM
Regarding Canvas' announcement for TLS Protocol Change: We have tested all of our tools and can verify that all tools are using TLS 1.2 to communic...
Wed, 5 Aug, 2020 at 2:25 PM
Hi All,
Please be aware: there is currently a bug in Canvas where the mobile app CSS and JS files are loaded into discussions in the browser t...
Fri, 16 Sep, 2016 at 4:09 PM
This notice was emailed to everyone on 8-18-2016, but is recorded here for reference.
We have some exciting news. Kenneth has updated the Desi...
Fri, 16 Sep, 2016 at 3:40 PM
Update: As of 6/28/2018, while we have not received official word from Canvas, it does appear that this issue has been resolved. A Canvas styling issue...
Thu, 28 Jun, 2018 at 2:10 PM
If you are receiving this error message when attempting to open the U/EI tool, try turning off your extensions to see if this corrects the issue. If the too...
Thu, 31 Jan, 2019 at 1:27 PM
UPDATE: A fix has been pushed to correct this bug. If you experience this issue in the future, please submit a support ticket. While launching the Multi...
Thu, 25 Jul, 2019 at 9:09 AM
This issue has been brought to our attention and resolved. If you are having issues with Module List links not working or disappearing, please reload the co...
Wed, 2 Oct, 2019 at 1:04 PM
Since we have had a handful of customers reach out to us about Canvas' change to their RCE, we wanted to give all of our customers an update. The t...
Thu, 23 Jan, 2020 at 1:52 PM