Support Notices

Notices periodically posted that may or may not require action.

Support Notice 10-2-2019: Module List Issue
This issue has been brought to our attention and resolved. If you are having issues with Module List links not working or disappearing, please reload the co...
Wed, 2 Oct, 2019 at 1:04 PM
Support Notice 01-23-2020: New Rich Content Editor in Canvas
Since we have had a handful of customers reach out to us about Canvas' change to their RCE, we wanted to give all of our customers an update. The t...
Thu, 23 Jan, 2020 at 1:52 PM
Support Notice 01-27-2020: Chrome 80 SameSite Compatibility
All of the Cidi Labs LTI tools have been updated to address the samesite cookie changes coming in the Feb 4th release of Chrome version 80. This new version...
Mon, 27 Jan, 2020 at 9:32 AM
Support Notice: Maintenance Scheduled For 3-3-2020
Attention DesignPLUS customers: Cidi Labs will be performing upgrades to the DesignPLUS hosting infrastructure next Tuesday, March 3rd at 10pm MT. As such, ...
Wed, 26 Feb, 2020 at 10:32 AM
Support Notice 06-29-2020: Upload/Embed Image Tool in Chrome
There is currently an issue when using the Upload/Embed Image tool in Chrome. Canvas will launch the tool once but then opening it again results in a spinni...
Mon, 29 Jun, 2020 at 2:53 PM
Support Notice 9/30/20: DesignPLUS Icons in Chrome
The most recent Chrome update seems to be having issues with the Font Awesome icons. We are working on figuring it out and will get a fix pushed as soon as ...
Wed, 30 Sep, 2020 at 9:39 AM
Support Notice 12-13-2021: The LOG4J exploit does not affect Cidi Labs
Active exploitation of a critical flaw in Apache's Log4J has been detected.  Since Cidi Labs only uses JavaScript and PHP and does not use Java or the ...
Tue, 14 Dec, 2021 at 8:10 AM
Support Notice 05/02/2022: Design Tools Sidebar and EesySoft/Impact
UPDATE 5/23/22: We've tested the Design Tools sidebar with the EesySoft product present and everything appears to be working normally again.  It seems ...
Tue, 24 May, 2022 at 9:43 AM