Upgrade Tool FAQ

Q: Why isn’t my page exactly the same as it was before?

As you upgrade the pages in your course, one of the things the software is doing for you is changing the Theme to a new version of the theme for your page. The new themes are based on an updated library, which results in some differences between the legacy themes and the upgraded themes.

The upgraded library better follows the web and accessibility standards of today, and as a result you may notice some minor changes. These may include things like a small difference in some margins or slightly different text sizes.

For more information on upgraded themes, see: Why are some Themes slightly different with the Upgrade tool?
For more information on font sizes, see: Why does font size change when I use the Upgrade tool?

Q: My page didn't upgrade as expected. Should I submit a support ticket?

Cidi Labs appreciates customer feedback to help us continue improving the Upgrade tool with each release. When reporting issues, please prioritize those that affect functionality, content integrity, or accessibility, such as:

Upgrade tool keeps spinning, finding items, or won't complete
Content is removed or rearranged by the Upgrade tool
Inline styles such as color are removed
Content becomes inaccessible
Loss of functionality after upgrade

Minor visual differences or issues related to custom code typically do not require support. Examples include:

Minor spacing (padding/margin) differences
Minor size differences in icons or text
Minor border or border radius differences
Issues related to your own custom CSS
Issues related to your own HTML anomalies

Q: We’ve done our own customization in our Canvas theme's CSS and Javascript files. What happens with our custom themes?

In some cases, this will result in some CSS classes not being translated into the new theme, and this may cause elements to display oddly. Please create a ticket if you believe this is the case for your page. Although Cidi Labs is not responsible for your own CSS/JS customizations and will not be able to help update all of your code, we’re always happy to take a look and offer suggestions. If helpful, refer to our DesignPLUS CSS Class and Id List to help you.

Q: We used a Hidden Gem. Why isn't it working after the upgrade?

Some Hidden Gems have not been added to the sidebar. For details, see the Hidden Gems page of the DesignPLUS User Guide.

Q: What if none of the above answers are related to my question?

Seeing a different problem? Something not behaving like you expect? File an upgrade ticket here.