Skip to content
Customer Support Portal
  • There are no suggestions because the search field is empty.

Why do I get a “Your role does not have permission to access this tool” error in UDOIT?

This means that your Canvas role has not been granted access to UDOIT.

If you get the error "Sorry! Something went wrong... Invalid ID token. Message: Your role does not have permission to access this tool," then your Canvas role hasn't been granted access to UDOIT. This setting is controlled by the admins at your institution.

For step-by-step instructions on how to grant a specific course-level role access in UDOIT, see the Security tab in the UDOIT Admin Guide: Settings. 

If you find users cannot access UDOIT after granting access to their Canvas role, please contact our support team at support@cidilabs.com.