Cidi Labs support is currently working with the team at Proctorio to resolve an ongoing issue where the Proctorio Settings cannot be edited when DesignPLUS is enabled on Classic Quizzes.
11/18/2025 Update
Our development team is currently working with Proctorio support to get a meeting scheduled to debug the issue, as Proctorio believes the issue is tied to DesignPLUS code. While we haven't successfully been able to replicate the issue, we are hoping to get a call scheduled with their development team as soon as possible to identify and resolve the issue.
Explanation of the Issue
If you are experiencing an issue in Classic Quizzes where the Proctorio Settings cannot be edited, this is an ongoing issue that our developers are actively working with Proctorio to resolve. We've identified that in rare cases (usually on Windows 10 and 11 devices), the Proctorio browser extension fails to properly render the settings on Class Quizzes when DesignPLUS is present.
The Cidi Labs support and development teams have met with several customers who are experiencing this issue. We've attempted to troubleshoot the issue; however, when the browser inspector tools are enabled to understand what is happening on the back-end, the Proctorio extension gets removed. Due to this, we have installed DesignPLUS into a sub-account with the Proctorio team to replicate and investigate further.
Currently, we have identified that the bug has to do with the Proctorio browser extension.
Workaround
The workaround, if faculty are unable to edit the Proctorio Settings with DesignPLUS, is to add ?global_includes=0 to the end of the URL while editing the Classic Quiz. This temporarily removes the Canvas Theme JS and CSS, preventing the DesignPLUS sidebar from opening.
Does this issue happen in Canvas New Quizzes?
No, the issue is specific to Canvas Classic Quizzes, since DesignPLUS currently does not function in new Quizzes. For more information this, see Does DesignPLUS work with Canvas' New Quizzes?
If you would like to receive updates from the Cidi Labs support team on the progress of this investigation, please submit a support ticket by filling out the Cidi Labs Support Form.