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Customer Support Portal
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How do I reset my Support Portal credentials?

If you are experiencing difficulty accessing the Support Portal, complete the following steps:
  1. Visit https://support.cidilabs.com/_hcms/mem/reset/request
  2. Enter your email address and click "Send Reset Email"
  3. Check your inbox for the password reset email and follow the instructions provided.
This will send a password reset email to you and allow you to get back into the system.
 
 

If you do not receive the reset email, please:

  • Check your spam, junk, and trash folders.
  • Check any email rules or filters that may be automatically moving or deleting the message.
  • Confirm that you entered the correct email address associated with your Support Portal account.
  • Check with your institution's IT or email administrator to make sure messages from Cidi Labs are not being blocked or quarantined.

Once you receive the email and reset your password, you should be able to log back into the Support Portal.