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Cidi Labs Help Center
DesignPLUS
DesignPLUS
NEW Sidebar Guides
NEW Sidebar FAQ
Legacy Sidebar Guides
Legacy Sidebar FAQ
Multi-Tool FAQ
Upload/Embed Image Tool FAQ
Administration
ReadyGO
New ReadyGO Guides
New ReadyGO Use Cases
New ReadyGO FAQ
New ReadyGO Administration
Legacy ReadyGO Frequently Asked Questions
Legacy ReadyGO Administration
TidyUP
Guides
Frequently Asked Questions
TidyUP Administration
UDOIT
Guides
Frequently Asked Questions
UDOIT Administration
Cidiscape
Guides
Frequently Asked Questions
Cidiscape Administration
ObservEd
Guides
Frequently Asked Questions
ObservEd Administration
Support
Cidi Labs Support
Support Notices - DesignPLUS
Support Notices - UDOIT
Support Notices - TidyUP
Support Notices - ReadyGO
DesignPLUS
Design Tools for Canvas
DesignPLUS Sidebar Resources for Legacy Customers
What are the differences between the DesignPLUS QuickStart Wizard and the Canvas Block Editor?
NEW Sidebar Guides
DesignPLUS User Guides
DesignPLUS Sidebar Resources
The best ways to apply DesignPLUS to an entire course
DesignPLUS Accessibility and Usability Tools
DesignPLUS Accordions, Expanders, & Tabs
DesignPLUS Action Items
DesignPLUS Action Toolbar
DesignPLUS Banner Titles
DesignPLUS Callouts
DesignPLUS Content Blocks
DesignPLUS Content Shortcuts
DesignPLUS Contrast Checker
DesignPLUS Course Links
DesignPLUS Description Lists
DesignPLUS Dialog Boxes
DesignPLUS Edit Current Element
DesignPLUS Embedding
DesignPLUS External Assets
DesignPLUS Header Checker
DesignPLUS Icons
DesignPLUS Image Alt Checker
DesignPLUS Images
DesignPLUS Language Accents
DesignPLUS Links and Buttons
DesignPLUS Link Checker
DesignPLUS Link Grids
DesignPLUS Link Lists
DesignPLUS Math Checker
DesignPLUS Module Lists
DesignPLUS Objectives
DesignPLUS Ordered and Unordered Lists
DesignPLUS Policies
DesignPLUS Popovers
DesignPLUS Preview Content
DesignPLUS Progress Indicators
DesignPLUS Questions
DesignPLUS Quick Checks
DesignPLUS Read Time
DesignPLUS Snippets
DesignPLUS Table Checker
DesignPLUS Tables
DesignPLUS Text
DesignPLUS Text Highlights
DesignPLUS Template Content
DesignPLUS Themes
DesignPLUS Tooltips
DesignPLUS Upgrade
DesignPLUS User Details
DesignPLUS Library
DesignPLUS Background
How do I replace the Banner Title prefix with an image?
Can I preserve colors for pre-2018 legacy circle left themes?
DesignPLUS Release Notes
Why can't I see page to-do dates and discussion checkpoints in module details anymore?
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NEW Sidebar FAQ
What does the DesignPLUS installation, implementation, and training process look like?
How do the DesignPLUS accessibility checkers compare with the native Canvas page checker?
DesignPLUS CSS Class and Id List
How do I use legacy customizations in the new sidebar?
How do I add DesignPLUS customizations at a course level?
How can I select the space between DesignPLUS elements in the RCE?
Why are my Custom Icon Categories appearing in the Default Categories?
Why is my DesignPLUS sidebar showing strange characters?
Why is DesignPLUS styling missing from my course epub export?
Why isn't there space between my list and a left-floated image?
Are Glyphs in DesignPLUS Dividers accessible for screen readers?
How do I limit DesignPLUS Sidebar access by Course Format, User Role, User ID, or Course ID?
What happened to Saved Styles?
Why are there limited colors for DesignPLUS elements?
Does DesignPLUS work with Canvas' New Quizzes?
Why don't I see customizations in the DesignPLUS Sidebar immediately after they are published?
What tools are not available in the Canvas Mobile App?
How do I contribute to the DesignPLUS Library?
How do I upgrade my Legacy Design Tools Content for use with the new DesignPLUS sidebar?
How do I preview DesignPLUS Library resources with my institutional colors?
I have Canvas for Elementary, how does DesignPLUS work?
Why do some DesignPLUS elements not work well in the Canvas Immersive Reader?
How do I lock an element in the Rich Content Editor using DesignPLUS?
Why does font size change when I use the Upgrade tool?
Why can't I see the DesignPLUS Library tool in my Advanced tools?
Upgrade Tool FAQ
What tools need to be updated after importing Templates?
Why are some Themes slightly different with the Upgrade tool?
How do I build the legacy-style Module List that includes Quick Links to All using the new sidebar?
Why do some DesignPLUS features break using the Canvas toolbar and Rich Content Editor?
How do I create a link in DesignPLUS that jumps back to the top of a set of Tabs?
Why is the font size displaying different numbers in the Canvas RCE and the DesignPLUS Style Editor?
What is the process for editing Legacy DesignPLUS content with the new Sidebar?
Why is my iframe overriding the sidebar in the Edit Current Element tab?
Why do my changes sometimes fail to save in discussions?
How does DesignPLUS work with Canvas Commons?
How will my Canvas page look in a Canvas instance without DesignPLUS?
Can you integrate SCORM files from an authoring software, like Articulate or Captivate, with DesignPLUS?
Can we change the institutional colors set at install?
How can I make my Canvas page fill the page width?
Why is my content block not reusable?
How do I open the DesignPLUS Sidebar?
Why doesn't my iframe pause when I close a Modal popup?
How is the DesignPLUS Sidebar different than Canvas' Rich Content Editor tools?
Why don't I see the Course Upgrade tool in my Course Settings?
Why are some of my customizations missing from the sidebar?
Will there be an "Approve All" button for the Course Upgrade tool?
How will the Canvas Block Editor affect DesignPLUS?
How do customers keep up to date on the DesignPLUS releases?
Can I turn an entire Card into a Link in DesignPLUS?
Why are there color discrepancies in some legacy themes when they are upgraded?
Is it accessible to set specific font sizes for headers (H2-H6) and paragraphs in DesignPLUS templates?
Is DesignPLUS accessible? Do you have a VPAT?
Something broke our theme and after reapplying custom JS or CSS. Why does the sidebar not open for users in this account?
Are DesignPLUS Flip Cards accessible?
Can I rotate or flip the orientation of DesignPLUS Icons?
How do we enable the DesignPLUS QuickStart Wizard for our institution?
Why can't I use the Custom Banner Title, Link Grid, and Headings tools on legacy themes?
Why did my policy fail to update?
Why can't I edit my page a second time with the DesignPLUS QuickStart Wizard?
Why do iframes jump in the RCE when I hover over them?
Why do Popovers require a click to open?
How do I make equal height Cards or Flip Cards?
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Legacy Sidebar Guides
Training and Implementation Packages for Design Tools
What will others see when DesignPLUS is restricted by user?
How can I get the most out of your training program?
Can DesignPLUS access be restricted to specific users?
What Can Design Tools for Canvas Do for You?
Is it possible to change active, focus, or hover color with Design Tools?
What interactive elements does Design Tools make available to my Canvas course?
Why do the RCE tools not work when editing individual quiz questions?
How can I update a front page navigation link without breaking the style?
Is there a way to save input for checkboxes?
Why don't my course-level custom CSS styles show in the app or in Safari?
Working with Text using Design Tools
Why is the title heading showing up in all caps?
The sidebar doesn't display properly for new announcements or discussions.
Can we have more than 8 navigation items with a Home Page theme?
How do I add the design tools wrapper to my page?
How can I rule out if the DesignPLUS code is causing an issue on my page?
Personality Quirks of the Rich Content Editor
How do I copy existing Canvas pages, templates and content using Design Tools?
Why are my iframes not displaying properly?
Introducing the Design Tools Interface
Can the Canvas Modules page be styled with DesignPLUS?
What content features enabled by DesignPLUS rely on JavaScript to work?
Are tabs and accordions accessible for students using screen readers?
Including an External URL in Your Front Page Navigation
Can I change the font for a theme?
Why are some of the tools suddenly missing from the sidebar?
DesignPLUS for the Canvas App on mobile devices
Why aren't the HTML Snippets - Bootstrap columns displaying properly?
How does Design Tools help with accessibility of content?
Creating Content with Design Tools
Does the size of my banner image matter?
Why won't my page save?
How do Modal Dialog boxes work?
Why is the H1 header showing on my content pages? I thought it was turned off by default.
Can I create a link to another point within a page?
Can the Teacher/TA Details information be customized?
Accordions | Tabs element isn't functioning properly.
Adjusting borders and spacing with Design Tools.
Does DesignPLUS have a Carousel option?
Can I use Design Tools with existing course content?
Why does it take a few seconds for my page to load and render all of its assets?
Why does my DesignPLUS content not span the full width of the screen?
Is it possible to change icon size?
How does Design Tools help me work with colors in Canvas content?
Can I add custom icons?
What are the Keyboard Shortcuts for launching DesignPLUS?
I like the font of the content block called "Introduction_text_here". How can I recreate this?
Where can the RCE tools be used?
How can Design Tools help improve my course syllabus?
My module progress indicators are showing as bullet points
DesignPLUS sidebar, accordion, duplicate buttons issues (duplicate sub-account JavaScript)
Do you have any tools to help with foreign language courses?
Why are pages not working on my Android?
Why does the accessibility checker show a color contrast error for the medallion/apple/bookmark theme's banner prefix?
The best ways to apply Design Tools to an entire course
How can DesignPLUS help me utilize whitespace on pages?
Public Facing Courses Using Design Tools
Design Tools Transformation
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Legacy Sidebar FAQ
How do I add captions to images with Design Tools?
Why is the Canvas RCE accessibility checker missing?
How does error reporting work in Design Tools?
Does Legacy DesignPLUS interact with Canvas' New Quizzes?
Will content developed using the open source version work when moving to the SaaS version?
Can I set the Design Tools comfort level for all users?
Are there DesignPLUS User and Admin Guides?
What resources do you have to help support faculty?
What is the Canvas User ID?
What is the difference between SaaS version supported by Cidi Labs and earlier open source versions of Design Tools?
What troubleshooting info can I send to Cidi Labs support?
Is "Kennethware" the same as Design Tools for Canvas?
Can Canvas pages and courses created with DesignPLUS be shared via course export, on Commons, or through Blueprint courses?
Are there videos of Design Tools I can review?
Are there any limitations if we roll out Design Tools to only a few instructional designers?
What happens to my content if I stop using Design Tools?
How do I send the HTML from a Canvas page to Cidi Labs support?
What permissions are necessary to configure an extended customizations course?
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Multi-Tool FAQ
Why aren't the dates saving for the Show/Hide Answers column for a quiz?
The Due Date/Delayed Announcement calendar is not advancing.
How to build courses with the DesignPLUS Multi-Tool
How do I adjust assignment due dates in bulk?
Why am I receiving the error message "403 Forbidden (Rate Limit Exceeded)?"
How do I reinstall the Multi-Tool?
Why am I receiving a User Cancelled error when trying to use the Multi-Tool?
Why am I receiving the error message, "There is a problem, please contact Cidi Labs Support (support@cidilabs.com). LTI Launch not recognized."?
Can I use the Due Date Modifier to update default times on existing assignments?
Can the Due Date Modifier sort assignment data by module?
Why am I seeing a message about authorizing the tool?
Why is my content missing from the Due Date Modifier? Why are my templates missing from the Template Builder?
How do I include New Quizzes when using the Module Builder in the DesignPLUS Multi-Tool?
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Upload/Embed Image Tool FAQ
Does the Upload / Embed Image (UEI) tool store my images?
What are the benefits of using the Upload/Embed Image Tool?
How can I add the new Upload/Embed Image tool to my RCE toolbar so that I do not have to search for it in Apps?
Why am I receiving a "Legacy UEI Token Error" when attempting to upload a video in a TEA course?
Why can't I find the Upload/Embed Image Tool?
How do I work with images using DesignPLUS?
Why do my images sometimes look blurry?
Why am I receiving the error "authentication problem" or "missing institutional credentials"?
Why am I getting "the server is experiencing high traffic" message?
How is the new (2020) Upload/Embed Image Tool different and how can we update?
Why do black outlines appear in my Canvas Images when I use the Upload/Embed Image tool?
How do I rename the Upload / Embed Image Tool in DesignPLUS?
Why is the Upload/Embed Image tool giving the error "Tool Version No Longer Supported"?
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Administration
Accessing Canvas for DesignPLUS Beta Testing
Will my content change if we update our Design Tools Primary Customizations course? (Pre-2018 installation)
Why can't I see the Upload option in the Canvas theme editor?
Can DesignPLUS be turned off for a sub-account?
How do we maintain institutional customizations of Design Tools?
What user information does Cidi Labs store?
How do you install DesignPLUS in my Canvas environment?
Brief DesignPLUS Technical Overview
How do I change the optional tool limits set during the DesignPLUS install?
Can our institution hide the launch button?
What is an Extended Customizations Course and how do I set it up?
Generate New Developer Token for DesignPLUS
Why did the Design Tools sidebar / styles suddenly stop loading?
Our firewall is blocking the tools. Is there a URL we can whitelist?
Why are faculty and staff not seeing the templates / themes / other elements created in our Customizations course?
How can I add banner images in a customization course?
What Canvas APIs does Design Tools use?
Can our institution develop customized themes?
Can an institution limit the DesignPLUS themes available to its users?
How can I view DesignPLUS usage data reporting at my institution?
Can we add custom JavaScript to our instance if we have DesignPLUS?
Can we give users access to the Multi Tool & Upload/Embed Image tool but not the Rich Content Editor tools?
How do we control who can access and use Design Tools?
DesignPLUS and LTI 1.3
Install Form: Default Institutional Images
How do I make the new DesignPLUS sidebar default for my institution or turn off the legacy sidebar?
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