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Cidi Labs Help Center

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Support

FAQs related to the Support Portal and general concerns

Reauthorizing Cidi Labs Tools

What are the differences between DesignPLUS and UDOIT's accessibility features?

Cidi Labs Support

How do I reset my Support Portal credentials?

Support Notice 4-11-2023

Cidi Labs Accessibility Statement

How does Cidi Labs respond when Canvas makes changes?

3/28/2024: System-wide database outage

What are the minimum technical requirements for Cidi Labs products?

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Support Notices - DesignPLUS

06-29-2020: Upload/Embed Image Tool in Chrome

9-16-2016: Canvas Bug affects Discussions performance when mobile app CSS and JS files are used

12/7/21: Icons Not Working Correctly

01-27-2020: Chrome 80 SameSite Compatibility

05/02/2022: Design Tools Sidebar and EesySoft/Impact

10-2-2019: Module List Issue

01-31-2019: "Error Retrieving Content" message with Upload/Embed Image tool

8-18-2016: Mobile App Support Update - mobile app CSS and JS files

07-16-2019: Due Date Modifier Bug

6-26-2018: Level 3 Headings Turning Blue

8/5/2020: Canvas TLS Protocol Update

8-10-2020 Outage Update

4/5/2021: Duplicating Discussions

9/30/20: DesignPLUS Icons in Chrome

8/4/2022: Authorization and Scopes Errors

01-23-2020: New Rich Content Editor in Canvas

12-13-2021: The LOG4J exploit does not affect Cidi Labs

8/10/2020: Cidi Labs Tools Errors and Load Time

01/05/2023: LTI 1.3 Upgrades

Canvas 10-25-23 Release CSS/JS Updates

11/09/23 - Some settings will be deprecated from the Account Settings tool on December 7, 2023

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Support Notices - UDOIT

01-27-2020: Chrome 80 SameSite Compatibility

Support Notices - TidyUP

01-27-2020: Chrome 80 SameSite Compatibility

Support Notices - ReadyGO

04-15-2022: ReadyGO View Update

01-27-2020: Chrome 80 SameSite Compatibility