.svg)
Support
FAQs related to the Support Portal and general concerns
- Reauthorizing Cidi Labs Tools
- What are the differences between DesignPLUS and UDOIT's accessibility features?
- Are the Cidi Labs Guides available via Canvas Commons or Course Exports?
- Our firewall is blocking the tools. Is there a URL we can whitelist?
- Why am I receiving the error "authentication problem" or "missing institutional credentials"?
Cidi Labs Support
- 05-01-2026: What steps do we need to take after the Instructure Security Incident?
- How do I reset my Support Portal credentials?
- Cidi Labs Accessibility Statement
- What are the minimum technical requirements for Cidi Labs products?
- How is Cidi Labs approaching the use of AI?
- How does Cidi Labs respond when Canvas makes changes?