Cidi Labs Help Center

Back to home

Cidi Labs Help Center

Support

Support

FAQs related to the Support Portal and general concerns

Reauthorizing Cidi Labs Tools

What are the differences between DesignPLUS and UDOIT's accessibility features?

Cidi Labs Support

How do I reset my Support Portal credentials?

Support Notice 4-11-2023

Cidi Labs Accessibility Statement

How does Cidi Labs respond when Canvas makes changes?

3/28/2024: System-wide database outage

What are the minimum technical requirements for Cidi Labs products?

How is Cidi Labs approaching the use of AI?

See more

Support Notices - DesignPLUS

06-29-2020: Upload/Embed Image Tool in Chrome

9-16-2016: Canvas Bug affects Discussions performance when mobile app CSS and JS files are used

12/7/21: Icons Not Working Correctly

01-27-2020: Chrome 80 SameSite Compatibility

05/02/2022: Design Tools Sidebar and EesySoft/Impact

10-2-2019: Module List Issue

01-31-2019: "Error Retrieving Content" message with Upload/Embed Image tool

8-18-2016: Mobile App Support Update - mobile app CSS and JS files

07-16-2019: Due Date Modifier Bug

6-26-2018: Level 3 Headings Turning Blue

8/5/2020: Canvas TLS Protocol Update

8-10-2020 Outage Update

4/5/2021: Duplicating Discussions

9/30/20: DesignPLUS Icons in Chrome

8/4/2022: Authorization and Scopes Errors

01-23-2020: New Rich Content Editor in Canvas

12-13-2021: The LOG4J exploit does not affect Cidi Labs

8/10/2020: Cidi Labs Tools Errors and Load Time

01/05/2023: LTI 1.3 Upgrades

Canvas 10-25-23 Release CSS/JS Updates

11/09/23 - Some settings will be deprecated from the Account Settings tool on December 7, 2023

See more

Support Notices - UDOIT

01-27-2020: Chrome 80 SameSite Compatibility

Support Notices - TidyUP

01-27-2020: Chrome 80 SameSite Compatibility

Support Notices - ReadyGO

04-15-2022: ReadyGO View Update

01-27-2020: Chrome 80 SameSite Compatibility