If you are uninstalling legacy ReadyGO or installed before Spring of 2025, see the following instructions to remove legacy ReadyGO: How do I disable the legacy ReadyGO now that we have migrated to the new ReadyGO?
To uninstall ReadyGO from your Canvas instance, a Canvas admin will need to go to the root account and follow these instructions:
- Delete the ReadyGO Task Runner
- Open the Canvas root account
- Select People in the left-hand navigation
- Search for ReadyGO Task Runner or taskrunner
- Select the user
- Select the option to Delete the user from your institution
- Delete the Task Runner Role
- Open the Canvas root account
- Select Permissions in the left-hand navigation
- At the top, select Account Roles
- Locate the ReadyGO Task Runner permission
- Select the ReadyGO Task Runner permission
- Select the Trash icon to delete the permission
- Disable the ReadyGO Inherited Developer Keys
- Open the Canvas root account
- Select Developer Keys in the left-hand navigation
- At the top, select the Inherited tab
- Search for Cidi
- Select Show All Keys
- Locate the Cidi Labs ReadyGO, Cidi Labs ReadyGO LTI, and Cidi Labs ReadyGO Instructure LTI
- Turn off all 3 LTIs by toggling off the state
- Confirm that the ReadyGO LTI is disabled in the account where it was installed
- Open the Canvas root account
- Select Settings in the left-hand navigation
- At the top, select the Apps
- Select View App Configurations
- Confirm ReadyGO no longer exists
- If it does, select the gear icon to the right of ReadyGO
- Select Delete
ReadyGO is now uninstalled in your Canvas instance. Please notify Cidi Labs that you have removed the product.
If you would like assistance removing ReadyGO, please reach out to our support team at support@cidilabs.com.
What if we have Cidiscape installed?
If Cidiscape is installed, please follow these steps:
- Rename the ReadyGO Task Runner user to Cidiscape Task Runner
- Open the Canvas root account
- Select People in the left-hand navigation
- Search for ReadyGO Task Runner or taskrunner
- Select the pencil icon to the right of the user
- Change the Full Name from ReadyGO Task Runner to Cidiscape Task Runner
- Update the Task Runner Role to have the permissions necessary for Cidsicape
- Open the Canvas root account
- Select Permissions in the left-hand navigation
- At the top, select Account Roles
- Locate the ReadyGO Task Runner Account Role
- Select the ReadyGO Task Runner Account Role
- Select the Pencil icon to update the Role Name
- Change the Role Name from ReadyGO Task Runner to Cidiscape Task Runner
- Remove any permissions that do not align with Step 3 of the the Cidsicape Installation Instructions
- Disable the ReadyGO Inherited Developer Keys
- Open the Canvas root account
- Select Developer Keys in the left-hand navigation
- At the top, select the Inherited tab
- Search for Cidi
- Select Show All Keys
- Locate the Cidi Labs ReadyGO, Cidi Labs ReadyGO LTI, and Cidi Labs ReadyGO Instructure LTI
- Turn off all 3 LTIs by toggling off the state
- Confirm that the ReadyGO LTI is disabled in the account where it was installed
- Open the Canvas root account
- Select Settings in the left-hand navigation
- At the top, select the Apps
- Select View App Configurations
- Confirm ReadyGO no longer exists
- If it does, select the gear icon to the right of ReadyGO
- Select Delete
- Reauthorize the Cidiscape Task Runner
- For steps on how to reauthorize the Cidiscape Task Runner, see the Cidiscape User Guide: Task Runners > Re-Authorize a Task Runner.
- Update the Cidiscape Task Runner's name in Cidiscape
- Open Cidiscape
- Select Manage in the top-right
- Select People in the left-hand navigation
- Locate the Task Runner user
- Select their name
- Select Sync with LMS
Now, ReadyGO has been uninstalled, but Cidiscape is still installed.