- Cidi Labs Help Center
- Support
- Support Notices - DesignPLUS
01-31-2019: "Error Retrieving Content" message with Upload/Embed Image tool
If you are receiving this error message when attempting to open the U/EI tool, try turning off your extensions to see if this corrects the issue. If the tool returns to working order, try turning your extensions on a couple at a time to find the culprit. We've had two institutions contact us regarding this error this week and for all users, Grammarly was the extension causing the error.
![](https://support.cidilabs.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction14042680514originalpfDgnwNSnRIJil4VIynoCN8EO-JSSVKsOA.png)
![](https://support.cidilabs.com/hubfs/Knowledge%20Base%20Import/support.cidilabs.comsupportsolutionsarticles14000096677-support-notice-01-31-2019-error-retrieving-content-message-with-upload-embed-image-toolh.gif)