NEW Sidebar FAQ
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      1. Cidi Labs Help Center
      2. DesignPLUS
      3. NEW Sidebar FAQ

      Why is my DesignPLUS sidebar showing strange characters?

      Very rarely, we have seen strange characters appear instead of the usual sidebar icons. Doing a hard refresh or clearing the browser's cache resolves this issue.

      We have received a few reports of users seeing strange, gibberish characters in their sidebar, instead of the normal icons.

      A hard refresh will resolve the issue.

      • Ctrl + Shift + R (Windows)
      • Cmd + Shift + R (Mac)

      Clearing the browser's cache will also resolve the issue.

      example of the strange characters

      We have released fixes to prevent this, so if it occurs, please contact us at support@cidilabs.com.