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Why won't my page save?

The Canvas RCE has limitations / security reasons why the page might not save.

 

 Here are a few reasons that this could happen: 

  • If the page contains a bad email link

    • When the link is malformed, Canvas has issues. Verify that all of your email links are valid addresses. If you find "mailto:Email" text, try removing that.

  • If the page has an insecure link

    • Canvas released some security updates in 2026, and this has made it so that   bad or non-existing links or emails may not save anymore. 

  • If the page is too long

    • Canvas has a character limit for HTML, so if the content is over that limit, it will not save the page

If you'd like to rule out if the issue is being caused by Canvas or DesignPLUS, please see the directions in this KBA: How can I rule out if the DesignPLUS code is causing an issue on my page? 

If the issue persists after following the directions in the KBA, we recommend reaching out to Canvas Support. If the issue doesn't persist, please email support@cidilabs.com for troubleshooting assistance.