Why are faculty and staff not seeing the templates / themes / other elements created in our Customizations course?

When DesignPLUS was installed into your Canvas instance, a DesignPLUS Primary Customizations course was created. It is in this course that all Institutional Customizations resides.

If faculty, designers, or other staff members do not see elements in your Customizations course check that the following are true:

1. Ensure that the Customizations course is Published.
2. Ensure the Customization course Visibility is set to "Institution" or "Public".
   1. Go to the Course Settings
   2. Find the Visibility
   3. Set the Visibility to either Public or Institution
   4. At the bottom, Select Update Course Details
      
      • There was an instance where the visibility was set to "Public" but it still wasn't allowing access. Switching to one of the other visibility settings and then back to "Public" resolved the issue.
3. Ensure that "Pages" is enabled in the course's left-hand navigation
   1. Go to the course Settings
   2. Select the Navigation panel at the top
   3. Ensure the Pages are in the top group course Navigation items
   4. Select Save
      
4. Ensure that the Page, where the content is housed, is published
   • This can be verified at the page level or module level in that course
     
5. Page, where the content is housed, has module requirements set
   • This can be verified in the modules of that course
6. Ensure the Customizations are Pages and not other types of content (i.e., Assignments, Discussions, Quizzes, etc.). Even though Templates may be for other types of Content, Templates will only appear if Templates are housed in Pages.
7. User's course is housed in a sub-account other than the one the Customizations course is housed
   • This applies to institutions where the tools are not set up at the root account level
   • If the templates are housed in an Extended Customizations Course, they are only available to courses within the sub-account in which the Extended Customizations course is housed.
8.  The course ID set in the Canvas theme's JavaScript file is correct.
   • Sometimes, the Customizations course is reset or duplicated, causing the course ID to change and thereby causing a discrepancy between the old ID in the JS file and the new ID.
   • To resolve this issue, follow the instructions in this article to access and edit the JavaScript file for your theme and edit the 'templateCourse' variable to match the course ID of your Customizations course.