Why are some of my customizations missing from the sidebar?

If there are multiple of the same Customizations page in a course, the DesignPLUS sidebar will use the most recently created page.

If the entire set of customizations does not appear for faculty and staff, see this Knowledge Base Article: Why are faculty and staff not seeing the templates / themes / other elements created in our Customizations course?

Customizations that Reside on a Single Page

For many customizations (i.e., Content Blocks, Themes, HTML Snippets), DesignPLUS only allows a single page to house each type of Customization. While we have plans to allow multiple pages for these Customizations in the sidebar, currently, these customizations can only reside on a single page.

Troubleshooting Steps

If you find you are only seeing some of the Customizations that reside on a single page,

  1. Go to the course where the customizations are housed
  2. Open the course pages
  3. Check that there aren't multiple of the same customizations page in the course

If multiple of the same customization pages exist, decide which page you want to use, and unpublish or delete the extra pages.

Which Customizations Must be on a Single Page per Course?

The customizations that currently can only be on a Single Page per course include:

  • [Banner Images]
  • [Banner Title Styles]
  • [Color Palette]
  • [Content Blocks]
  • [Icons]
  • [Link Grid Styles]
  • [Heading Styles]
  • [HTML Snippets]
  • [Questions]
  • [Quick Styles] or [Saved Styles]
  • [Themes]

Customizations that Reside on Multiple Pages

Troubleshooting Steps

If you find a Customization that can have Multiple pages does not appear in the sidebar, ensure that

  1. The pages are published
  2. The pages are not housed in an unpublished Module
  3. The course pages are in the course Navigation

Which Customizations Can Have Multiple Pages?

The customizations that currently can only be on a Multiple Pages per course include:

  • [Guide]
  • [Objectives]
  • [Policies]
  • [Template]
  • [Tutorials]

If you still cannot locate your Customizations in the sidebar, please reach out to our support team by emailing support@cidilabs.com or filling out the Cidi Labs Support Form.