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Why is the course count in UDOIT Admin different from Cidiscape?

If you are comparing data between UDOIT Admin and Cidiscape and find a difference in the number of courses, follow these instructions.

UDOIT Admin includes all courses that meet the applied filters. If a course is added to a Cidiscape batch or scanned at the course level, it will be added to UDOIT Admin.

If you find that the Cidiscape course count differs from UDOIT Admin, follow these steps:

  1. Create a Cidiscape Dynamic Batch that includes all of the courses in a particular term. The Batch Settings should:
    1. Include the desired term and account
    2. Check the box "Include Courses from sub-accounts"
    3. Include All courses under the Published Status
    4. Include All courses under the Concluded Status
    5. Not filter by Course Format
    6. Include courses with or without students
    7. Have no other filters
  2. Ensure the Cidiscape Dynamic Batch has recently synced. Dynamic Batches sync every 24 hours. To manually sync a course, 
    1. Open the Batch in Cidiscape
    2. Select Sync Now
  3. Ensure Cidiscape Live Events are enabled. If not, courses will need to be manually bulk scanned for UDOIT.
  4. Once the courses have successfully scanned in Cidiscape, bulk rescan your courses in UDOIT Admin. To do this:
    1. Open UDOIT Admin
    2. Adjust the Filters
    3. Select Scanned Courses
    4. Select Rescan Courses
    If courses were recently deleted or reset, they will be removed from UDOIT Admin.  For more information on the UDOIT Scanned Courses table, see the UDOIT Admin Overview: Scanned Courses.

Note that UDOIT Admin cannot filter courses at this time. If you need to filter specific courses, we recommend using Cidiscape.

What if the number of courses still differs?

If you have verified that your Cidiscape Dynamic Batch contains all of the courses in the term and have recently rescanned UDOIT Admin, feel free to contact our support team by submitting a support ticket.

Here is some useful information you can send our team:

  1. A screenshot of the Cidiscape Dynamic Batch settings
  2. The number of courses in Cidiscape
  3. A screenshot of the UDOIT Admin Filters
  4. The number of courses in UDOIT Admin